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Terms & Conditions

Please read these Terms and Conditions carefully before using our website or making a purchase. By accessing or using our website, you agree to comply with these Terms and Conditions. If you do not agree to them, please refrain from using our website or services.

Please note that these Terms are to be read in conjunction with our Return & Refund Policy and Shipping Policy. These policies form an integral part of our agreement with you, even though they are presented on separate pages.

1. About the Website & Seller


This website is operated under the brand name Brue NeuOn. The e-commerce business and sale of products through this website are operated by NeoLife. All orders placed through this website are billed and invoiced by NeoLife, which is the seller of record for purchases made through the website.

Brue NeuOn: Main brand under which the business operates.
NeoLife: E-commerce business operated under the Brue NeuOn brand and the billing entity for purchases made through this website.

The applicable legal and GST details of the selling entity will be reflected on the invoice issued for your purchase.

2: Use of the Website


2.1 Eligibility

Use of this website is limited to individuals who are at least 18 years old or the legal age of majority applicable in their jurisdiction.


2.2 Account Responsibility

You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out through your account. Please notify us promptly if you suspect any unauthorized access or use of your account.


2.3 Acceptable Use

The website is intended for lawful and respectful use. Any misuse, including attempts to disrupt the website, interfere with its operation, violate applicable laws, or inhibit the use and enjoyment of the website by others, may result in restricted or terminated access. 

3: Product Information


3.1 Product Visuals

We aim to showcase our products as clearly and accurately as possible. However, actual items may differ slightly due to natural variations or changes by the manufacturer. 


3.2 Availability

All products are subject to availability, and we reserve the right to modify or discontinue products or pricing without prior notice. 

 

3.3 Accuracy of Description

 We do not warrant that product descriptions or other related content are always accurate, complete, current, or error-free.

4: Orders & Payments


4.1 Placing Orders

All orders placed are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.


4.2 Order Confirmation

Upon placing an order, you may receive an acknowledgment email. This email is not an acceptance of your order but a confirmation that we have received it. 

 

4.3 Payment Terms

 Payment must be completed in accordance with the options and terms available at the time of placing the order.

5: Pricing, Offers & Promotions


5.1 Price Accuracy

We strive to ensure all prices are accurate at the time of listing. However, we reserve the right to modify prices without prior notice, including in the event of errors or market changes. 


5.2 Promotional Offers

 Promotional offers may be subject to specific terms, valid for a limited time, and cannot be combined unless stated otherwise. They may also be modified or withdrawn at our discretion without prior notice.


5.3 Errors in Pricing

 In the rare event of a pricing error, we reserve the right to cancel or adjust the order, even if it has been confirmed.


5.4 Currency & Taxes

 All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes, unless stated otherwise.

6: User Conduct


6.1 Lawful Use

By accessing this website, you agree not to misuse it in any manner prohibited by law or that may cause harm or disruption. 


6.2 Prohibited Activities

 You must not attempt to gain unauthorized access to any part of the website or engage in any activity that disrupts its functionality.


6.3 Account Usage

 Any activity conducted under your account is your responsibility. We encourage you to keep your credentials secure.

7: Intellectual Property


7.1 Ownership

All content available on this website, including text, images, logos, graphics, and design, is the property of the brand or its content suppliers and is protected by applicable intellectual property laws. 


7.2 Usage Rights

 Please do not reuse or adapt our content for any purpose unless explicitly authorized.

8: Third-Party Links


8.1 External Websites

Our website may contain links to third-party websites that are not operated by us. We do not guarantee their accuracy or assume responsibility for their practices. Such links are provided for convenience only. 


8.2 User Discretion

 We encourage users to exercise discretion when visiting other websites through our links.

9: Force Majeure


9.1 Unforeseen Circumstances

We shall not be held liable for any delay or failure in performance resulting from events beyond our reasonable control. These may include natural disasters, acts of government, interruptions in supply chains, or unforeseen technical failures. 

10: Disclaimer & Limitation of Liability


10.1 Website Accuracy

While we try our best to maintain accurate and current information, we can’t guarantee that all details are always completely up to date or error-free. 


10.2 Liability Limits

We will not be held responsible for any loss or damage resulting from your use of this site, to the maximum extent allowed by applicable law.


10.3 Technical Interruptions

We do not guarantee uninterrupted or error-free operation of the website and may suspend access for maintenance or updates. We appreciate your patience in such cases.

11: Indemnification


11.1 User Responsibility

You agree to indemnify and hold harmless our business, its owners, employees, and affiliates from any claims, damages, or expenses arising from your use of the site or violation of these Terms. 

12: Governing Law


12.1 Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. You agree to submit to the exclusive jurisdiction of the courts located in Dahod, Gujarat, India. 

13: Changes to Terms


13.1 Right to Update

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the website. Your continued use of the site constitutes acceptance of those changes. 

14: Entire Agreement & Severability


14.1 Entire Agreement

These Terms constitute the entire agreement between you and us regarding the use of the website and supersede any prior agreements or understandings. 


14.2 Severability

 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

These Terms & Conditions apply to the use of the Brue NeuOn website and the e-commerce services operated under the NeoLife brand. By using this website, you acknowledge that you have read and understood these Terms & Conditions. For any questions or concerns, please visit our Contact Us.